What is Rx Change and Rx Change Alert?

What does Rx Change & Rx Change Alert mean?

In healthcare, a “rxchange” involves changing a previously prescribed medication. Patients request rxchange when their medication supply is not available, often indicated on prescription labels. Electronic systems allow providers to receive rxchange requests from pharmacies, simplifying the process for patients to access ongoing medication without needing a new prescription.

When the Rxchange service level is activated, prescribers will begin receiving electronic prescription rxchange requests from respective pharmacies. The received requests will be accessible under the “Pending Rxchange” or “Pending Rxchange Alerts” link, prominently displayed on the prescriber information band beneath the prescriber’s name on the top ribbon.


How does Rx Change differ from a Rx Change Alert?

H2H Digital Rx utilizes demographic data to synchronize patient details with the rxchange request, following the guidelines set by Surescripts. If a direct match between the rxchange request and a particular patient cannot be established, a patient record will be generated in the rxchange alert tab.

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