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Customer Support Services
Best-in-class, and easy to work with
Live phone support
Reach a real person during business hours for urgent prescribing issues.
Email ticket queue
Trackable support for configuration, billing, and account questions.
Onboarding & training
Guided setup for new practices and staff role training.
Integration assistance
Help embedding H2H in EMR, API, or widget workflows.
Compliance guidance
EPCS, PDMP, and state mandate walkthroughs for your team.
Status & incident updates
Clear communication when something needs attention platform-wide.
For Integrated Vendors
A self-service portal for managing your practices
If you integrate H2H DigitalRx into your own platform, the self-service portal lets you manage every client practice and user without opening a support ticket.
Provision and deactivate practices in minutes
Manage users, roles, and license counts centrally
Reduce support tickets with self-serve admin tools