How to respond to Rx Change?

How can we help?

To view your pending rxchange requests, click the “Rxchange” option in the top ribbon. This will present a list of rxchange requests from pharmacies. Select the patient’s name for whom you wish to handle rxchange processing. The list will include all patients with one or more rxchange requests.

How to process an Rx Change request?

When handling patient rxchange requests, various action responses are available, including Approve, Approve with changes, and Denied. Select the appropriate action and confirm it by clicking on “SendToPharmacy.”

The reply to an rx change request is sent directly back to the pharmacy where the patient made the rxchange request.

Opting for the Denied action and sending it will prompt the pharmacy to halt the prescription filling process. Alternatively, selecting the Approve with changes action allows for modifications to the original prescription details before transmitting it to the pharmacy.